This page answers questions commonly asked by visitors on our website.
Does Maui.Best charge fees to renters?
No, we do not. Our service is 100% free of charge to vacation, short-term, or long-term renters. Property owners and managers pay us a small monthly fee to be listed on our portal. We do not charge them commissions either, just a monthly fee typically less than $10. You, as a renter, do not pay us anything.
How do I contact someone who is listing a rental?
On each of the rental listing page, there is a contact form you can use. The email is sent directly to the owner or manager, not to us. If they decide to list their phone number, you may also choose to call them directly instead. Note that we do not get involved in the booking process. We simply provide the online portal for property owners to promote their rentals.
The member's contact fomr looks like this:
Do I make my booking on your website?
No, the booking happens between you and the renting entity after you contacted them. In some instances, they may direct you to another portal where they manage their reservations. The members have the ability to have a calendar of available dates on their listings. It is his or her decision to show dates. If no calendar appears, simply contact the member to start the discussion.
What do I do if I do not hear back from the person?
Try again. You may have heard of "Hawaii Time", not a magazine but a slower way of living. After a while, if you still do not hear from the person renting the unit or home, contact us directly as we can perhaps be of assistance.
Can you book tours on Maui?
We do not at this time but we invite you to visit our resource pages where you will find lists of local tour companies and other fabulous Maui businesses.
For tours and activities on Maui, you may visit this link »
Do you background check the listing members?
How do I save the rentals I like as favorites?
You may build a list of your favorite rentals. All you have to do is click "Add to favorites" on a rental you wish to add. You will be prompt to either login (if you already have account) or create a free visitor account. Once logged in, you can add as many listings as you want. You can also delete them from your list, view their details, and even click and drag them in order of importance. This is a great way to prepare a list to review with someone you are planning to travel to Maui with.
Your visitor's dashboard will be similar to this: